Privacy Policy

Last Updated: 26 December 2024

At Forest The Heaven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our services. It also outlines your rights regarding your personal information and how the law safeguards them.

By using our services, you agree to the collection and use of your information as described in this Privacy Policy.

Definitions

Here are some key terms used in this Privacy Policy:

  • Account: A unique profile created for you to access and use our services.
  • Company: Refers to Forest The Heaven, also called “we,” “us,” or “our.”
  • Cookies: Small files stored on your device to track your activity and improve your experience on our website.
  • Personal Data: Any information that can identify you as an individual, such as your name or email address.
  • Service: Refers to the website and services provided by Forest The Heaven.
  • Service Provider: Third-party companies or individuals who help us deliver and improve our services.
  • Usage Data: Data collected automatically, such as your browsing activity, device information, and time spent on the website.
  • You: The person using our website or services.

What Information We Collect

Personal Data

When you use our services, we may ask for certain personal details, including:

  • Your full name
  • Email address
  • Phone number

Usage Data

We also collect information automatically as you use our website, such as:

  • Your device’s IP address
  • Browser type and version
  • Pages you visit and how much time you spend on them
  • Device information like operating system and browser details

If you access our services through a mobile device, we may collect:

  • The type and unique ID of your mobile device
  • Your mobile device’s IP address
  • Operating system and browser type

How We Use Your Information

We collect and use your information to:

  1. Provide Our Services: To manage bookings, car rentals, and other services you request.
  2. Communicate with You: To send updates, respond to inquiries, and provide promotional offers (if you opt-in).
  3. Improve Our Services: To understand how users interact with our website and make enhancements.
  4. Fulfill Legal Obligations: To comply with applicable laws and regulations.
  5. Troubleshooting and Analytics: To monitor and resolve technical issues and analyze usage trends.

Cookies and Tracking

We use cookies to enhance your experience on our website. Cookies help us:

  • Recognize you when you return to our site.
  • Understand how you interact with our services.

You can disable cookies in your browser settings, but certain features on our website might not work properly without them.

How Long We Keep Your Data

We will retain your personal information only for as long as necessary to:

  • Provide the services you’ve requested.
  • Comply with legal obligations.
  • Resolve disputes and enforce our policies.

Once your data is no longer needed, we will securely delete or anonymize it.

Sharing Your Information

We may share your personal data in the following cases:

  1. Business Operations: With trusted service providers who help us manage bookings, payment processing, and website analytics.
  2. Legal Compliance: If required by law or to protect our rights and safety.
  3. With Your Consent: When you agree to share your data for specific purposes.
  4. Business Transactions: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.

How We Protect Your Data

We use industry-standard measures to secure your personal information. However, no online system can guarantee 100% security. We encourage you to take steps to protect your data, such as using strong passwords and avoiding sharing sensitive information unnecessarily.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and the revised policy will take effect immediately.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Thank you for trusting Forest The Heaven.